Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
0 current holds with 1 total copy.
|Location||Call Number / Copy Notes||Barcode||Shelving Location||Status||Due Date|
|Meyersdale Public Library||158.2 STONE (Text)||30512005377526||MEYM Non-Fiction||Available||-|
- ISBN: 9780143118442 (pbk.) :
- ISBN: 0143118447 (pbk.) :
- Physical Description: xxxiii, 315 pages : illustrations ; 20 cm
- Edition: Tenth anniversary edition, [Second edition].
- Publisher: New York : Penguin Books, 
- Copyright: ℗♭2010
"With a foreword by Roger Fisher"--Cover.
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
First published in the U.S.A. by Viking Penguin, 1999.
|Formatted Contents Note:||
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
Search for related items by subject
Interpersonal communication > Case studies.