Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
Record details
- ISBN: 9780143118442 (pbk.) :
- ISBN: 0143118447 (pbk.) :
- Physical Description: xxxiii, 315 pages : illustrations ; 20 cm
- Edition: Tenth anniversary edition, [Second edition].
- Publisher: New York : Penguin Books, [2010]
- Copyright: ©2010
Content descriptions
General Note: | "With a foreword by Roger Fisher"--Cover. "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. First published in the U.S.A. by Viking Penguin, 1999. |
Formatted Contents Note: | Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations. |
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Subject: | Interpersonal communication. Interpersonal communication > Case studies. Communication. Interpersonal Relations. |
Genre: | Case studies. |
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Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
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Meyersdale Public Library | 158.2 STONE (Text) | 30512005377526 | MEYM Non-Fiction | Available | - |
Meyersdale Public Library | Book Kit STONE 14 (Text) | 30512005380397 | MEYM Learning Ctr | Available | - |