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Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.

Stone, Douglas, 1958- (author.). Heen, Sheila. (Added Author). Patton, Bruce. (Added Author).

Available copies

  • 1 of 1 copy available at Meyersdale Public Library.
  • 1 of 1 copy available at Somerset County Federated Library System. (Show)
  • 1 of 1 copy available at SPARK Libraries. (Show)

Current holds

0 current holds with 1 total copy.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Meyersdale Public Library 158.2 STONE (Text) 30512005377526 MEYM Non-Fiction Available -

Record details

  • ISBN: 9780143118442 (pbk.) :
  • ISBN: 0143118447 (pbk.) :
  • Physical Description: xxxiii, 315 pages : illustrations ; 20 cm
  • Edition: Tenth anniversary edition, [Second edition].
  • Publisher: New York : Penguin Books, [2010]

Content descriptions

General Note:
"With a foreword by Roger Fisher"--Cover.
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
First published in the U.S.A. by Viking Penguin, 1999.
Formatted Contents Note:
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
Summary, etc.:
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
Subject: Interpersonal communication.
Interpersonal communication > Case studies.
Genre: Case studies.
Case studies.

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