Catalog

Record Details

Catalog Search


Difficult conversations : how to discuss what matters most Cover Image Book Book

Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.

Stone, Douglas, 1958- (author.). Heen, Sheila. (Added Author). Patton, Bruce. (Added Author).

Summary:

From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

Record details

  • ISBN: 9780143118442 (pbk.) :
  • ISBN: 0143118447 (pbk.) :
  • Physical Description: xxxiii, 315 pages : illustrations ; 20 cm
  • Edition: Tenth anniversary edition, [Second edition].
  • Publisher: New York : Penguin Books, [2010]

Content descriptions

General Note:
"With a foreword by Roger Fisher"--Cover.
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
First published in the U.S.A. by Viking Penguin, 1999.
Formatted Contents Note:
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.

Search for related items by subject

Subject: Interpersonal communication.
Interpersonal communication > Case studies.
Communication.
Interpersonal Relations.
Genre: Case studies.

Available copies

  • 3 of 3 copies available at SPARK Libraries. (Show)
  • 2 of 2 copies available at Somerset County Federated Library System. (Show)
  • 2 of 2 copies available at Meyersdale Public Library.

Holds

  • 0 current holds with 3 total copies.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Meyersdale Public Library 158.2 STONE (Text) 30512005377526 MEYM Non-Fiction Available -
Meyersdale Public Library Book Kit STONE 14 (Text) 30512005380397 MEYM Learning Ctr Available -

Additional Resources