Book
Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
Record details
- ISBN: 9780143118442 (pbk.) :
- ISBN: 0143118447 (pbk.) :
- Physical Description: xxxiii, 315 pages : illustrations ; 20 cm
- Edition: Tenth anniversary edition, [Second edition].
- Publisher: New York : Penguin Books, [2010]
- Copyright: ©2010
Content descriptions
| General Note: | "With a foreword by Roger Fisher"--Cover. "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. First published in the U.S.A. by Viking Penguin, 1999. |
| Formatted Contents Note: | Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations. |
Search for related items by subject
| Subject: | Interpersonal communication. Interpersonal communication > Case studies. Communication. Interpersonal Relations. |
| Genre: | Case studies. |
Other Formats and Editions
Show All Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Meyersdale Public Library | 158.2 STONE (Text) | 30512005377526 | MEYM Non-Fiction | Available | - |
| Meyersdale Public Library | Book Kit STONE 14 (Text) | 30512005380397 | MEYM Learning Ctr | Available | - |
| LDR | 02966cam a2200421Ii 4500 | ||
|---|---|---|---|
| 001 | 11552199 | ||
| 003 | True | ||
| 005 | 20221117234355.0 | ||
| 008 | 101020s2010 nyua 000 0 eng | ||
| 020 | . | ‡a9780143118442 (pbk.) : ‡c$16.00 | |
| 020 | . | ‡a0143118447 (pbk.) : ‡c$16.00 | |
| 035 | . | ‡a(OCoLC)671252867 | |
| 040 | . | ‡aOCP ‡beng ‡erda ‡cOCP ‡dJRS ‡dHMG ‡dYDXCP ‡dVP@ ‡dCDX ‡dBDX ‡dTXHLC ‡dVET ‡dOCLCF ‡dCUS ‡dHEI ‡dUtOrBLW | |
| 050 | 4. | ‡aBF637.C45 ‡bS78 2010 ‡0http://id.loc.gov/authorities/classification/BF1-BF990 | |
| 082 | 0 | 4. | ‡a158.2 ‡222 |
| 096 | . | ‡aBF 637.C45 ‡bS877d 2010 | |
| 100 | 1 | . | ‡aStone, Douglas, ‡d1958- ‡0http://id.loc.gov/authorities/names/n2004095481, ‡eauthor. ‡0(True)307395 |
| 245 | 1 | 0. | ‡aDifficult conversations : ‡bhow to discuss what matters most / ‡cDouglas Stone, Bruce Patton, Sheila Heen. |
| 250 | . | ‡aTenth anniversary edition, [Second edition]. | |
| 264 | 1. | ‡aNew York : ‡bPenguin Books, ‡c[2010] | |
| 264 | 4. | ‡c©2010 | |
| 300 | . | ‡axxxiii, 315 pages : ‡billustrations ; ‡c20 cm | |
| 336 | . | ‡atext ‡btxt ‡2rdacontent | |
| 337 | . | ‡aunmediated ‡bn ‡2rdamedia | |
| 338 | . | ‡avolume ‡bnc ‡2rdacarrier | |
| 500 | . | ‡a"With a foreword by Roger Fisher"--Cover. | |
| 500 | . | ‡a"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. | |
| 500 | . | ‡aFirst published in the U.S.A. by Viking Penguin, 1999. | |
| 505 | 0 | . | ‡aSort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations. |
| 520 | . | ‡aFrom the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter. | |
| 650 | 0. | ‡aInterpersonal communication. ‡0http://id.loc.gov/authorities/subjects/sh85067481 ‡0(True)632297 | |
| 650 | 0. | ‡aInterpersonal communication ‡0http://id.loc.gov/authorities/subjects/sh85067481 ‡vCase studies. ‡0http://id.loc.gov/authorities/subjects/sh99001484 | |
| 650 | 2. | ‡aCommunication. ‡0https://id.nlm.nih.gov/mesh/D003142 ‡0(True)618950 | |
| 650 | 2. | ‡aInterpersonal Relations. ‡0https://id.nlm.nih.gov/mesh/D007398 ‡0(True)632300 | |
| 655 | 7. | ‡aCase studies. ‡2lcgft ‡0http://id.loc.gov/authorities/genreForms/gf2017026140 ‡0(True)1054 | |
| 700 | 1 | . | ‡aHeen, Sheila. ‡0http://id.loc.gov/authorities/names/n98093918 ‡0(True)269712 |
| 700 | 1 | . | ‡aPatton, Bruce. ‡0http://id.loc.gov/authorities/names/n82091356 ‡0(True)96887 |
| 901 | . | ‡a11552199 ‡b ‡c11552199 ‡tbiblio | |
